1. Who We Are

RANQD (“we”, “us”, “our”) is a software service providing league management tools for racket sports clubs - pickleball, padel, tennis, badminton, squash and table tennis. RANQD is a trading name of Paddle Sports Ltd, a company registered in England & Wales (company number 16105996), with its registered office at 128 City Road, London, EC1V 2NX. We are registered with the UK Information Commissioner’s Office under registration reference ZC239326. For data protection enquiries, contact us at hello [at] ranqd.app.

2. What Data We Collect

We collect the following categories of personal data:

• Account data: name, email address, and club name (optional)
• League data: player ratings, match results, division membership, performance history
• Technical data: IP address, browser type, device information, access timestamps (via server logs)
• Communications data: messages you send us via contact forms or email

3. How We Use Your Data

We process your personal data for the following purposes and legal bases:

• Providing the service (contract performance) - creating and managing your league, player accounts, and match data
• Communications (legitimate interest / consent) - responding to enquiries, sending launch notifications you requested
• Service improvement (legitimate interest) - understanding usage patterns to improve RANQD
• Organising play (contract performance / legitimate interest) - arranging members into sessions, groups and fixtures based on ratings, activity and preferences
• Legal compliance (legal obligation) - retaining records where required by law

4. Data Sharing

We do not sell your personal data. We use the following processors to run the service, each under a data processing agreement:

• Vercel - application hosting. The service runs in Vercel’s London region.
• Neon - the PostgreSQL database holding your club’s data, hosted in London.
• Upstash - rate limiting on sign-in and signup attempts, hosted in London (AWS eu-west-2).
• Resend - transactional email such as invitations, receipts and reminders, sent from Ireland.
• Stripe - payments in both directions. Your club’s subscription to RANQD, where RANQD is the merchant; and, where your club takes payments from players for sessions and social play, the club holds the connected account and is the merchant of record. RANQD does not see or store full card details in either case.
• DUPR - the player’s DUPR ID, the match score, the date and an event label, where your club switches on the DUPR connection (United States). Names, email addresses and phone numbers are not sent. RANQD operates the connection to DUPR; your club chooses whether to use it and which of its leagues submit. Our lawful basis for this is legitimate interests - keeping the portable rating a player relies on accurate - and you can object at any time: a player who has linked their DUPR account can unlink it in their profile, which stops any further results being sent, and anyone else can ask their club or us. A player’s DUPR rating is held by DUPR and is not changed by RANQD.
• Legal authorities - where required by law or to protect our rights.

All third-party processors are contractually required to handle your data in compliance with applicable data protection law.

5. International Data Transfers

Your club’s data is stored and processed in the United Kingdom and the European Economic Area. The one routine exception is DUPR, in the United States. Results reach DUPR only where your club has switched the connection on; RANQD operates that connection on your club’s behalf, and what is sent is the player’s DUPR ID and the score, not their name or contact details. Our lawful basis for that transfer is legitimate interests, and you can object to it at any time. Where a transfer outside the UK or EEA does occur, we rely on appropriate safeguards - Standard Contractual Clauses, or an adequacy decision recognised by the UK ICO.

6. Data Retention

We retain personal data only as long as necessary:

• Active account data: retained for the duration of your subscription plus 90 days after cancellation
• Contact form submissions: up to 2 years
• Server logs: up to 12 months
• Financial records: 7 years (UK legal requirement)

7. Your Rights

Under UK GDPR and EU GDPR, you have the right to:

• Access the personal data we hold about you
• Rectification of inaccurate or incomplete data
• Erasure (“right to be forgotten”) in certain circumstances
• Restriction of processing in certain circumstances
• Data portability - receive your data in a machine-readable format
• Object to processing based on legitimate interest
• Withdraw consent at any time where processing is consent-based

To exercise any right, email hello [at] ranqd.app. We will respond within 30 days. You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) at ico.org.uk, or your local supervisory authority if you are in the EEA.

8. Cookies

We use cookies and similar technologies. See our Cookie Policy for full details.

9. Children’s Privacy

RANQD Clubs holds no date of birth and has no junior categories or guardian relationship - it is not built to identify a member as a child, and this product is not directed at children under 13. A club may nonetheless have younger members, and where it does, the club is the controller of that data and is responsible for whatever consent its own membership requires. If you believe we hold a child’s personal data that should not be here, contact us and we will remove it. *RANQD Tournaments is different: it runs junior categories by design, and its own privacy notice describes how.*

10. Changes to This Policy

We may update this policy from time to time. We will notify active users of material changes by email or in-app notice. The “Last updated” date at the top reflects the most recent revision.